Terms of service

Updated 10 October 2026. Operator: DELKOM O.I KOM LTD, company 515917516, 80 Levi Eshkol, Tel Aviv–Yafo, Israel. Contact: ofer.delkom@gmail.com.

Hotel support pilot

The current service provides hotel setup, approved hotel information, internal guest request tracking and manual answer previews. It does not sell rooms, exchange stays, confirm reservations, charge guests or make payments.

Authority and information

You must be authorised to administer your hotel and provide accurate information. A public listing alone does not establish ownership. Hotel verification and live channel authorisation require review. Approve only information you have checked; do not include access codes, passwords or other secrets in the knowledge library.

Replies and human review

Current previews reproduce approved information; they are not AI-generated and are not sent. Future AI outputs may be incorrect and require testing and appropriate human oversight. Financial matters, availability, refunds, booking approval and emergencies remain the hotel’s responsibility. This workspace is not an emergency service or a promise of human support at every hour.

Connections and costs

Connection requests record interest only. Third-party services require separate authorisation, availability checks and terms. References to PMS, reservation channels or FIXFIX do not imply an official partnership. No subscription is charged during initial platform setup; any later paid service requires separately agreed pricing. Cleaning, maintenance and repairs are quoted separately.

Account use

Keep your login secure, respect guest privacy and retain only information needed for support. Contact us to request account assistance or closure. Mandatory consumer and data protection rights continue to apply.